Road works - M6 northbound to M62 westbound carriageways: We have been notified that surfacing works are due to take place on M6 northbound to M62 westbound carriageways on 23rd April 2018 for approximately two weeks between the hours of 20.00 and 05.00, Monday to Friday. Read More

Skip to Content
Toggle Navigation

PERSONAL QUALITIES
• Excellent customer service skills.
• Administration and organisational skills.
• Good communication skills, verbal and written.
• Ability to use initiative and work with minimal supervision.
• Ability to work under pressure and flexibility.

EDUCATION & EXPERIENCE
• Experience of working with IT systems.
• Experience of working with customers both face to face and over the telephone.
• Knowledge of car park operations is essential.
• Knowledge of Car Park systems e.g. SkiData is desirable.

RESPONSIBILITIES
• Ensure the car park operation is controlled in a safe and efficient manner.
• Assist all customers to resolve queries or complaints to satisfactory resolution, where necessary escalating to Airport Duty Manager.
• Undertake regular patrols of the car parks to monitor space availability and ensure vehicles are parked safely.
• Check the status and condition of all car park equipment and undertake regular visual inspections and routine preventative maintenance.
• Prepare accurate month-end reports including and equipment fault logs.
• Assist cashier service where appropriate and prepare SkiData monetary transfer reports.

ANY OTHER INFORMATION/REQUIREMENTS
• Shift Patterns cover 24 hour operation and are variable according to operational need.

WHAT DOES A TYPICAL DAY INVOLVE
• Assisting customers with all queries relating to car parks e.g. which car park they have booked, problems with their pre booking not being recognised and delayed return. 
• Helping them to enter and exit all car parks as safely as possible.
• Daily car park patrols to ensure that cars are parked correctly and manual counts to ensure that space availability matches system reports.
• Regular equipment checks including barriers and pay machines, replenishment of ticket stock in car park equipment and first line maintenance of equipment.
• Logging any faults with car park equipment and escalating to equipment supplier where necessary.
• Issuing validation tickets for business partners such as hotel and car hire companies to allow pre agreed entry and exit to and from specific car parks.
• Assisting with traffic management as and when required e.g. when a barrier is undergoing maintenance.
• Running regular system reports.