Road works - M6 northbound to M62 westbound carriageways: We have been notified that surfacing works are due to take place on M6 northbound to M62 westbound carriageways on 23rd April 2018 for approximately two weeks between the hours of 20.00 and 05.00, Monday to Friday. Read More

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PERSONAL QUALITIES
• Articulate with excellent communication skills.
• Friendly and approachable.
• Excellent communication skills.
• Methodical, conscientious and patient.

EDUCATION & EXPERIENCE
• Basic levels of education required including a PASS mark in Maths and English.
• Previous experience of working with customers is desirable.
• On the job training is provided.
• Computer skills are desirable and the ability to type/construct letters/emails.

MEDICAL REQUIREMENTS
• Not defined but general good health.

RESPONSIBILITIES
• Ensuring that customer queries, complaints and compliments are dealt with in an appropriate and timely manner.
• Ensuring that the customer is provided with a suitable response where required that resolves any issues identified.
• Communicating clearly with people.
• Requesting information to gather facts about events.
• Communicating to colleagues.

ANY OTHER INFORMATION/REQUIREMENTS
• It is essential that this person is friendly and willing to listen whilst having the ability to meet the needs of the customer to satisfy them where possible.
• Usually office hours but dependant on location can work shifts or unsociable hours.

WHAT DOES A TYPICAL DAY INVOLVE
• Dealing with various forms of customer enquiries via email, letter, telephone or on occasion face-to face.
• Updating databases and liaising/working closely with business colleagues to resolve issues.