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World Duty Free


£8.95 per hour


Customer Service Advisors

As a customer service assistant you will be working alongside a team of customer-facing and operational support colleagues to deliver outstanding customer service to drive sales and provide an exceptional service experience for all customers within our fast-paced and dynamic store


Key Accountabilities

  • Deliver an individualised world class service experience for every customer
  • Maximise sales opportunities using service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviours and a can-do attitude
  • Work independently or as part of a team to achieve operational standards across the store


Essential Skills

  • Passionate about providing exceptional service – both personally and in a team
  • Able to understand how role contributes to the success of the business
  • Flexible, adaptable and enjoys working in a team
  • Ability to interact and communicate with a variety of cultures
  • Role model self-motivation, enthusiasm and professionalism
  • Excellent interpersonal skills – a good ability of spoken English


Desirable Skills

  • Enjoy fast-paced and high turnover retail environments
  • Relevant product knowledge
  • Are committed to your own development
  • Experience of working within a service industry
  • The ability to communicate in more than one language


Vacancies – Fixed Term Contracts:

2 x 21 hours – Fully flexible

1 x 24 hours – Fully flexible

1 x 30 hours – Fully Flexible  


For more information and ways to apply please contact:

• Alexandra Helm – Regional Resourcing Advisor

 [email protected]  / 07788 144119

Shortlisted applicants may be invited to an assessment centre.


2 x 21 hours, 1 x 24 hours, 1 x 30 hours all Fully Flexible

Closing Date

12 September 2021