Frequently Asked Questions
We appreciate that many passengers will have already booked flights and other airport-related facilities for travel in the future and may have questions regarding their journey through the airport or their booking. Below are answers to the most common questions:
I have booked parking, Aspire Lounge access and/or Fast Track Security but my airline has cancelled my flight, can I have a refund?
If your flight is cancelled a credit note will be issued for pre-booked parking that was booked directly with Liverpool John Lennon Airport. This credit can be used on any future official LJLA car parking bookings across all car parks until 30 June 2022, inclusive. Any Aspire Lounge and Fast Track Security bookings are refundable and can be amended or cancelled free of charge.
Email [email protected] to request a credit note. Amendments can be made up to two hours before departure.
I have booked parking, Aspire Lounge access and/or Fast Track Security, my airline hasn’t cancelled my flight but I have decided not to travel, can I amend my booking or have a refund?
Yes, you can amend or cancel your booking as above.
My vehicle is parked at the airport, but my flight home is cancelled. Will I be charged additional fees when I return?
No, you will not be charged any additional fees once your car park booking has expired. On your return to the airport, please drive to the exit barrier, select the intercom option to speak to our colleagues. You will need to have your booking reference and your original flight number at date of travel in order to assist you.
I have a blue badge replacement voucher in my vehicle but it has expired due to my flight being cancelled, will I be issued with a Parking Charge Notice (PCN)?
No, you will not be issued with a PCN due to your voucher expiring.
My vehicle is parked at the airport but my flight has been cancelled, can a member of my family collect it on my behalf?
Yes, if you wish for a friend/family member to collect your vehicle they must bring a copy of your original booking confirmation and a form of ID in your name, and take them to the car park office (ground floor of the multi-storey car park) for a staff member to verify.
How do I know if my flight is going ahead?
We recommend contacting your airline directly if you have any queries about your flights and/or booking.
Should I wear a facecover when I travel?
You should wear a face covering while travelling and these should be worn at all times whilst travelling through the Airport. Face masks are available from vending machines at the Airport for those who arrive without their own.
A face covering should cover your mouth and nose while allowing you to breathe comfortably. It is important to use face coverings properly and wash your hands before putting them on and after taking it off.
Some people may not be able to wear a face covering, for example young children, people with breathing difficulties and people whose disabilities makes it difficult for them to wear a face covering.
You should be prepared to remove your face covering if asked to do so by staff for the purposes of identification.
A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment (PPE). These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in industrial settings, like those exposed to dust hazards.
The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not yet developed symptoms.
Are the food, drink and shopping areas currently open at the airport?
At the moment we are unable to provide any of our usual passenger offering when it comes to Eating, Drinking and Shopping. Like the High Street we are bound by Government legislation around closed restaurants, bars and cafes and non essential retail. We do however hope to have some essential retail and takeaway food opportunities available as more flights start to operate and we will continue to provide updates as and when retailers open up.
We do, however have a range of refreshments available at vending machines both by check-in and on the lower level of the departure lounge. These are being regularly replenished and cleaned throughout the day.
When we do begin to open up these facilities, all our shops and cafes will have the necessary health and safety measures in place in line with the latest Government guidance.
I need travel money. Can I get it at the airport?
Travelex are currently only offering Home Delivery on all travel money purchases via their website. To ensure the protection of their colleagues and customers, all Travelex UK stores are temporarily closed. We apologise for any inconvenience caused. Please also note that Royal Mail will no longer guarantee deliveries by 13:00 the next working day for items posted from Thursday 19 March 2020 onwards, therefore, you may experience a slight delay to your home delivery order. Travelex ATMs, which dispense both GBP and EUR, in the terminal are still available to use while stocks last. You can order your money here.