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Liverpool John Lennon Airport Customer Assistance

If you're due to travel soon and have a question about anything from dropping off or picking up passengers, security restrictions, special assistance available and more, you may find the answer to your question in our Help Centre - please click here.

Still need help? Please get in contact

We are always looking to improve the customer experience at Liverpool John Lennon Airport and welcome any feedback that you may have. Why not get in touch?

By e-mail: 

Please e-mail [email protected]

By Post:

If you wish to write to Liverpool John Lennon Airport, please address your comments to:
Customer Services
Administration Offices
Liverpool John Lennon Airport
L24 1YD

By Telephone:
General Enquiries: +44 (0) 871 521 8484

Charged at 10 pence per minute, including VAT, this includes recorded information duplicating that already detailed on the website and offers the possibility of speaking to an operator. Please note that customer complaints need to be submitted in writing and details cannot be taken over the phone. 

After dialling, listening to the introductory message and pressing *
Press 1 for Car Parking, Car Hire, Directions and Public Transport
Press 2 for Airline Reservations, Tourist and Airport Information and Left Luggage 
Press 3 for Missing Baggage and Lost Property or Damaged Property 
Press 4 for information on Security Restrictions and Hold Baggage Allowances
Press 5 if your enquiry relates to Aircraft Noise or Weather
Press 6 for information for Disabled Passengers and Persons of Reduced Mobility
Please note that lines may be busy, and you may wish to contact the airport by Feedback Form, or get in touch with your airline/tour operator direct instead.

Car Park Bookings

Car Park bookings can be amended online - click here to "Manage My Booking"

Alternatively, please call 0845 644 0659 (from the UK only) - Open Mon-Thurs 8am-6pm, Fri 8am-5:30pm Sat 9am-5pm, Sun closed

Flight or Holiday Bookings

Please click here.

Calling from outside the UK

The airport has been advised that callers from outside the UK are not always able to access the numbers listed, depending on where they are calling from. If you are unable to get through we ask that you submit your enquiry in writing instead. Liverpool John Lennon Airport apologises for any inconvenience caused.

World Duty Free - At the Airport - Liverpool John Lennon Airport

At the Airport

From fragrances in World Duty Free, currency at Travelex, to a bite to eat at the Kissing Gate- you'll be spoilt for choice for shopping at Liverpool John Lennon Airport.

Latest News

New routes, community endeavours, investments, destination guides... Get all the latest news and updates from Liverpool John Lennon Airport.

Security Information

Before you fly, view the Security regulations and hints and tips to help prepare you for your journey.