Customer Service has always been at the heart of everything we do at Liverpool John Lennon Airport as we aim 'to create the Airport our region loves'. Over the past few days, as part of National Customer Service Week, we have been celebrating all of our Colleagues and service partners who make LJLA great and our customers happy!
Every week we collate our customer feedback and circulate it throughout the Airport to showcase achievements throughout the business. Great service promotes great service.
If you have any feedback that you would like to share with us, please do so my emailing [email protected]
04/10/16 -Launch of the VIP Customer Board Mystery Shopper Scheme.
The VIP Customer Board consists of a variety of promoters, passives and detractors who have travelled through Liverpool Airport.
Members of the VIP Customer Board travel frequently through the airport and will have the opportunity to issue a Mystery Shopper Card to Colleagues and service providers if they feel that they have experienced great Customer Service at LJLA.
The scheme will help us to recognise, reward and celebrate great customer service.
05/10/16 - Trading Places.
Throughout the week, Colleagues swapped job roles with our Head of Customer Care, Terminal and Landside Operations working as a Barista in Starbucks (with a queue of colleagues ready to order lots of complicated drinks!), our Fire Service Manager assisting passengers with reduced mobility and our Airfield Operations Manager working in the Aspire Lounge amongst others.
06/110/16 – Engaging with Customers
A group Volunteers went out and about to speak to our customers- answering questions, listening to feedback and finding out more about them but (most importantly!) offering complimentary chocolates to passengers.
07/10/16 – Recognising great customer service with colleagues and cakes
On Friday our Customer Services team went round the terminal to personally thank our service providers for the role they play in delivering great customer service from LJLA with chocolates and cakes!
Throughout the week, several groups including Travel & Tourism students and Primary Schools toured the Airport with FoLA, gaining insight as to how we work and understanding of the importance of customer service.
We are always looking for ways to improve our Customer Service,, or recognise those who have delivered great service. Whether this is a thank you for great service received in person, letter, email, card or via social media we want to hear from you.
LJLA to become Blue Air’s latest European base bringing more flights, more international visitors and more jobs at LJLA
Blue Air have today announced the latest development in their strategy to expand operations across Europe with the news that Liverpool John Lennon Airport (LJLA) is to become their newest European base.
New course in South Liverpool is creating a ‘real buzz’ at LJLA
South Liverpool residents are buzzing about a new course that is taking place on land owned by Liverpool John Lennon Airport (LJLA) and proving to be an innovative way of tackling worklessness and isolation in the area. Local residents have embarked on a beekeeping course delivered throu
80 year old Airport employee Cliff on hand to celebrate Aer Lingus’ 80th Anniversary
It was 80 years ago today on the 14th of September 1936, that the very first Aer Lingus Dublin to Liverpool flight took to the air and to celebrate the occasion, the Aer Lingus Charitable Foundation brought its 1936 De Havilland DH-84 Dragon aircraft named ‘Iolar’ to Liverpool John Lennon Airport (LJLA) earlier today.