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Customer Service has always been at the heart of everything we do at Liverpool John Lennon Airport as we aim 'to create the Airport our region loves'. Over the past few days, as part of National Customer Service Week, we have been celebrating all of our Colleagues and service partners who make LJLA great and our customers happy!

Here is a quick round up of our celebrations, which you can also follow on our Twitter, Facebook, Instagram and LinkedIn profiles.


03/10/16 Compliments of the Week

Every week we collate our customer feedback and circulate it throughout the Airport to showcase achievements throughout the business. Great service promotes great service.

If you have any feedback that you would like to share with us, please do so my emailing [email protected]

Compliments of the Week


04/10/16 -Launch of the VIP Customer Board Mystery Shopper Scheme.

The VIP Customer Board consists of a variety of promoters, passives and detractors who have travelled through Liverpool Airport.

Members of the VIP Customer Board travel frequently through the airport and will have the opportunity to issue a Mystery Shopper Card to Colleagues and service providers if they feel that they have experienced great Customer Service at LJLA.

The scheme will help us to recognise, reward and celebrate great customer service.


05/10/16  - Trading Places.

Throughout the week, Colleagues swapped job roles with our Head of Customer Care, Terminal and Landside Operations working as a Barista in Starbucks (with a queue of colleagues ready to order lots of complicated drinks!), our Fire Service Manager assisting passengers with reduced mobility and our Airfield Operations Manager working in the Aspire Lounge amongst others. 

National Customer Service Week


06/110/16 – Engaging with Customers

A group Volunteers went out and about to speak to our customers- answering questions, listening to feedback and finding out more about them but (most importantly!) offering complimentary chocolates to passengers. 

Neil Gyllenship

07/10/16 – Recognising great customer service with colleagues and cakes

On Friday our Customer Services team went round the terminal to personally thank our service providers for the role they play in delivering great customer service from LJLA with chocolates and cakes!



Throughout the week, several groups including Travel & Tourism students and Primary Schools toured the Airport with FoLA, gaining insight as to how we work and understanding of the importance of customer service.

We are always looking for ways to improve our Customer Service,, or recognise those who have delivered great service. Whether this is a thank you for great service received in person, letter, email, card or via social media we want to hear from you.


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