Skip to Content
Toggle Navigation

LJLA Celebrates National Customer Service Week 2017 #NCSW17

October 2nd 2017 marked the beginning of National Customer Service week, which celebrates the delivery of excellent customer service. Customers are at the heart of everything we do, and so we took an opportunity to go an extra mile and make someone’s day.

From introducing our new A-team volunteers to random acts of kindness here’s a roundup of events that happened that help make LJLA great and our customers happy!

A Team volunteer programme launch

We are proud to introduce and welcome our A-Team volunteers to the LJLA team!
We have been working with 3D Training to recruit volunteers from all areas of our local community to gain valuable work experience, learn more about the airport and meet new people. The A Team will collaborate with FoLA and our LJLA Colleagues to help us continue to give high quality service to all our passengers. You can find out more about how to become a member of our A team here.

Random Acts of Kindness

We decided to surprise passengers by giving away gifts, which were kindly donated by our retail partners, before and after their flights. These included:

  • Free tea and coffee from Rattazzi and Starbucks
  • Free travel adaptors
  • A meal for 2 at Frankie & Benny’s
  • A meal for 2 at Joe’s
  • A free glass of House wine at The Cabin Bar
  • Fast track tickets
  • Goody bags which included 15% off next car park booking codes.
  • Free Toblerones from World Duty Free


Trading places

From collecting ASQ surveys, working as a Barista in Starbucks and serving customers in the car park kiosk and Duty Free, to working on the X-ray feed in security several of our Colleagues, including our board of Directors, went back to the floor as part of a job swap. Trading places helped our colleagues learn more about roles outside their department to help deliver quality service.

We also wanted to thank our service partners, LJLA staff and colleagues who have helped provide faster, easier and friendlier service at the airport by surprising them with cake for their team to enjoy.

Visit our Facebook page to see all our of the week’s activities!

Related stories


Top 5 Christmas Markets For 2017

Need some Christmas market inspo? Check out our top 5 best winter markets you should visit…

LJLA 517k pax

Passenger growth continues at LJLA with busiest August since 2011

Growth in passenger throughput has continued at Liverpool John Lennon Airport (LJLA) during 2017, with latest figures showing that 517,000 passengers chose to fly through LJLA in August

LJLA terminal

LJLA welcomes the opportunity to help shape the future of Aviation in the UK

Liverpool John Lennon Airport (LJLA) has welcomed the news that the Government are seeking views on the content of their new aviation strategy that has been published today.

Car Park Entrance

Book your Car Parking at LJLA

Pre-book official, onsite car parking through Liverpool John Lennon Airport and you'll not only receive the best rates guaranteed but also up to 70% off the walk up rates.

Customer Service

Have questions about what to expect at the airport? 

Want to leave us some feedback on your experience?

Click here for the answers to your questions!

Latest News

New routes, community endeavours, investments, destination guides... Get all the latest news and updates from Liverpool John Lennon Airport.

Milan Malpensa Lakes View

Book A Flight

Book a flight today from Liverpool John Lennon Airport to one of our 60+ destinations.