Your journey through the Airport
If you haven’t flown from the airport recently and are either due to fly out from here soon or are contemplating booking a flight from here in the future, we thought we’d explain some of the changes that are in place and what to expect as you travel through where you can continue to enjoy the benefits of flying from Liverpool at the same time as helping to minimise the spread of the virus.
We have worked hard throughout the pandemic to provide our passengers and those working at the airport with as much protection as we can against the spread of Covid-19 and have continued to develop the measures we have in place, receiving international recognition that these are now implemented in line with the latest international ICAO guidance giving passengers a further reassurance that their journey through the airport is as Covid-secure as it can be.
PLEASE NOTE that whilst most restrictions will be lifted in England from 19th July onwards, we are currently waiting for further guidance specific to airports from Government and industry bodies and we will therefore continue to implement covid secure measures that have been in place for some time until decisions have been made. This will remain under review, however for the time being we would ask all passengers to continue to wear facemasks at all times whilst inside the terminal building, regularly sanitise hands and maintain social distancing until further notice. Airlines have their own requirements and all passengers are advised to check with their airline as to what covid secure measures and restrictions are in place on board their aircraft.
To help prepare passengers in advance of their journey through the Airport, we have set out below the measures in place to ensure everyone’s health and safety.
Key to passenger safety will be to adhere to much the same measures that we are all becoming used to elsewhere.
Arrival at the Airport
Passengers may notice changes to some of the procedures and the way passengers move through the terminal with new measures in place and this can cause delays at times, so we advise that all passengers arrive at least 2 hours before their departure.
Passengers arriving by car can continue to either park in the various on site car parks, be dropped off in the Express Drop Off Car Park closest to the terminal or the Free Drop Off a short walk away. However, we ask that those NOT travelling from the Airport remain in their vehicles. Access to the terminal building will only be permitted for travelling passengers, anyone assisting a passenger with reduced mobility or other disability and for an adult accompanying a child who is due to travel alone.
For those arriving by public transport, buses continue to access the airport as normal, utilising the bus stops immediately outside the terminal building.
All on site car parking options remain available and are set up in a way that minimises touch points.
- Our car parks are a short walk from the terminal, removing the need to catch shuttle bus.
- They all have self-raising barriers, using number plate recognition on pre-booked vehicles.
- Finally there is no need to hand over your keys in our car-parks. No-one will enter or move your car while you are away.
To pre-book parking click here.
Please note that the Ground Floor of the Multi-Storey Car Park is not currently available for parking.
Entrance to the terminal building
A one way passenger flow is in operation for passengers entering and leaving the terminal. Signage indicates which doors to use, with entry to the building via the left hand ‘Departures’ doors on the front of the terminal.
Upon entry to the terminal, all passengers are recommended to use the hand sanitisers immediately available. Hand wash and hand sanitiser facilities are also available throughout the terminal.
Passengers should wear a face covering at all times when passing through the terminal and it is compulsory to wear face coverings onboard all aircraft. Face masks can be purchased from vending machines at the Airport for those passengers who do not already have them.
Passengers are also recommended to check the health procedures in place with their airline in advance of their travel.
Passengers are strongly encouraged to check in baggage to the aircraft hold and minimise any hand baggage. Those who do have hand luggage only and who have already checked-in online, can speed their way towards the security search area as usual.
Those needing to check-in or have hold luggage, should report to the relevant airline check-in desks using the queuing areas provided, whilst maintaining at least 2m between other passengers who are not family members or travelling together. Floor markings are provided to help passengers maintain the necessary distancing.
Check-in staff will now sit behind perspex screens.
Whilst the time taken to check-in should be no different than usual, social distancing may create longer queues, however there is ample space within the terminal check-in area, with overflow areas available should larger volumes of passengers need to check-in at the same time. Staff will also be on hand to provide assistance.
Lifts are still available for all passengers however a maximum of 2 people are allowed in a lift at a time, or 1 family who are travelling together.
Boarding Card check
Floor markings are provided at the automated boarding card check to maintain safe social distancing whilst passengers wait to scan their boarding card, with staff on hand as usual should assistance be needed.
Security screening area
We pride ourselves on how quickly passengers can pass through Airport Security at Liverpool, however once again the safety measures now in place can slow the process down, so please allow plenty of time.
Floor markings once again help passengers maintain the necessary social distancing throughout the queuing area leading to the security screening process. Passengers are recommended to use the hand sanitisers provided, both immediately prior to passing through the security checks and as they leave this area.
Since passengers are still subject to a hand search if necessary, close contact with security officers may be required. Security officers undertaking a hand search will be wearing protective visors to protect passengers and themselves whilst in close contact. However, to minimise the need for a hand search, passengers may be asked to walk through the metal detector more than once.
Trays used to screen hand luggage and personal belongings will also be regularly cleaned.
A number of shops in the Departure Lounge are now open including food and beverage areas and the World Duty Free facility, however the opening hours of these facilities may not cover all flight departures and are subject to change at short notice and operate in line with any Government restrictions.
A range of refreshments are also available at vending machines both by check-in and on the lower level of the Departure Lounge.
All shops have measures in place for the health and safety of all passengers and employees.
Social distancing should be maintained at all times and additional seating has been provided for passengers whilst they wait for their departure. Sanitiser stations are located throughout the Departure Lounge.
Passengers are now required to scan their own boarding card at the Departure Gate, with handling agent staff on hand to assist passengers whilst remaining behind protective screens.
Passengers are once again reminded to maintain social distancing at all times during the boarding process.
Arrivals & Baggage Collection
Heading home soon after landing is why many choose to fly via Liverpool and the return journey through the Airport should still be quick and easy.
Upon entering the terminal, all arriving passengers are reminded to wear face coverings, wash their hands or use the hand sanitisers regularly and to maintain social distancing, with floor markings to help in the UK Border Force area and around each baggage carousel. Announcements remind passengers to leave the terminal after collecting their baggage via the signposted route.
PLEASER NOTE that from Monday 8th June, new rules are in place for entering the UK because of coronavirus. See here for the latest Government information. There may be times when the process to clear the UK Border Force area takes longer than normal due to these increased checks and all passengers must ensure that they have completed the necessary forms well in advance as per the Government information.
Friends or relatives meeting passengers will not be permitted inside the terminal building but should remain in their vehicles and agree to meet up in one of the car parks. The only exception will be for an adult due to assist a passenger with reduced mobility or other disability and for an adult meeting a child who has travelled alone.
Hackney cab rank
All black cabs that use the hackney cab rank located directly outside the terminal building accept credit cards for payment for onward travel from the Airport.
Cleaning throughout the terminal will take place continually with a particular focus on those areas regularly used by passengers such as handrails, washrooms, luggage trolleys etc. Deep cleaning throughout the terminal building will take place each evening.