Christmas travel advice: With the Christmas getaway just around the corner, we would like to remind passengers of certain items that are subject to restrictions, including Christmas Crackers. Please double check your airline's luggage policy before you fly. Read More

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PERSONAL QUALITIES
• Methodical and able to multi-task.
• Ability to communicate with staff and customers alike.
• Ability to cope under pressure.
• Previous airport experience is an advantage but not essential.
• Leadership.

EDUCATION & EXPERIENCE
• NVQ Level 2 or equivalent.
• Customer Service.
• Working with people.

RESPONSIBILITIES
• To process and use the PAL/CAL information as per site local procedures. (Inform / Dockets)
• To monitor the movement of aircraft via Flight Information Screens and to assign the appropriate resource with the necessary skills to accomplish a specific task in adequate time to meet the engagement standards (SLA).
• To ensure the staffing levels are correct on a daily basis – not exceeding budget. 
• To allocate the workload in a fair and professional manner.
• To keep the A.S.M., D.M.’s, Airport Authority, Handling Agent / Airline informed of potential delays or challenges as necessary.
• To ensure that relevant paperwork/computer work is completed accurately and in a timely fashion on a daily basis.
• To ensure that requested paperwork is completed and passed to the relevant persons for processing and retrieval during audit.
• To liaise with Airport Customer Service Manager and / or its representatives.
• To fully brief staff on operational matters.
• To ensure that disciplinary and control standards are adhered to at all times.  To include uniform standards, timekeeping, staff attitude and behaviour.
• To build and maintain staff morale.
• To ensure wheelchair ‘sweeps’ are carried out; chairs accounted for and logged on a daily basis.
• To ensure radios /mobile phones / PDA’S are signed for / returned daily.
• To ensure Drivers log vehicles in/out and report and log defects.
• To ensure detailed reports are completed should a service failure occur.
• To report Accidents / Near Misses to ARC and your Line Manager upwards and to ensure reports, photo’s and witness statements are taken ASAP following the incident.
• To be prepared to undertake any other duties that will benefit the company and that you are capable of doing, having received the appropriate training.

WHAT DOES A TYPICAL DAY INVOLVE
• The allocation of resources to specific tasks within set time frames to ensure the Service Level Agreement is met.
• Health & Safety Purpose: To take a direct interest in the health and safety of yourself, your subordinates and others who may be affected by your work activities.
• To ensure corporate and legislative compliance by the use of best practises and safe systems of work.