Road works - M6 northbound to M62 westbound carriageways: We have been notified that surfacing works are due to take place on M6 northbound to M62 westbound carriageways on 23rd April 2018 for approximately two weeks between the hours of 20.00 and 05.00, Monday to Friday. Read More

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• Passionate about providing exceptional service, both personally and in a team.
• Able to understand and communicate the commercial direction of the business in a meaningful way to employees at all levels.
• Confidence to manage, develop and enhance the performance of others.
• Ability to generate sales through enthusiasm for products.
• Flexible and adaptable (roles are often based on rolling shift patterns).

• Previously coached, supervised or managed a number of team members within a service or sales environment.
• Proven ability to confidently motivate and inspire people.
• Ability to challenge the status quo and enable change.
• Knowledge of a second language is a desirable skill but not essential.
• Cash handling experience and product expertise are beneficial skills.

• A good level of general physical fitness.

• Responsible for leading a team to deliver sales and profit targets.
• Demonstrating and coaching exceptional customer service.
• Effectively scheduling staffing resources.   
• Complying with health, safety and security legislation.  
• Analysing reports and information to make effective operational decisions.
• Create a welcoming environment that encourages customers to enter and purchase in the store using positive body language.
• Build rapport with customers using outstanding communication skills.
• Uncover and develop customers’ needs and requirements and consistently exceed their expectations.
• Maximise sales opportunities by using expert knowledge of products and promotions.
• Maintain an awareness of store activities, promotions and performance against targets.
• Ensure high standards within daily operations including personal appearance and visual merchandising.  

• Liaison with airport business partners is an important aspect of the Duty Manager role.
• Regular sales and product training is provided.
• Development schemes are available for progression into Leadership roles. 

Whilst no two days are the same the following are some examples of the types of activities that a Duty Manager is responsible for: 
• Taking operational managerial responsibility for the store. 
• Encouraging and inspiring high levels of customer service from the team.   
• Deploying staffing resources including scheduling of till coverage and breaks.
• Constructing and delivering well informed team briefings.
Reviewing merchandising standards to ensure displays are maintained to a high standard  
• Coaching and developing the service skills of team members.
• Ensuring effective allocation and delivery of workload.
• Acknowledging, greeting and assisting customers in a friendly, natural and confident manner.
• Involvement in activities linked to new product launches or promotions.
• Replenishing, merchandising and ticketing of displays.
• Assisting with inventory management through stock counts.  
• Using tills, handling cash and processing credit card transactions.
• Participating in training sessions to develop product and service skills.


Please look at the following websites for more information: