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£7.83 p/hr


Omniserv have several vacancies available for a passenger service agent at Liverpool John Lennon Airport. This role will predominately be to assist passengers with reduced mobility to and from the aircraft and around to the relevant airport terminal points.

Key Responsibilities:

  • Provide legendary service to all passengers
  • Collect passengers and take them through security and passport control down to the boarding gate or airside Host point.
  • Ensure the collection of wheelchairs from relevant points in the airport terminal and place in required storage areas.
  • Collect arriving passengers from the aircraft, take them through immigration/passport control and to the baggage hall to identify their baggage. Through HM customs to the arrivals hall.
  • Greet passengers as trained, always ask what assistance is required, explain the process to the passenger and prepare them for security.
  • Follow protocol for Staxi chairs.
  • Complete all jobs correctly on the handheld devices.
  • Call Allocators to inform them of all extra passengers.
  • During delays or disruption liaise with the Allocator and handling agent to ensure that PRM’s are kept up to date.
  • Provide manual lifting assistance as required using the aisle chair.
  • Ensure Airclic is constantly updated with your progress with the passenger
  • Be responsible for all Company equipment issued to you on a daily basis
  • Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
  • Wear uniform correctly
  • Comply with all relevant safety procedures
  • Follow correct sign in/out process

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.

We are looking for individuals who are approachable, empathetic and enthusiastic people to really make a difference to the passenger journey, providing first class customer service.

To apply you must be 18 years plus. Able to supply photographic ID and a 5 year work reference history.

Successful applicants will also undergo a Criminal record check.

Apply via a C.V. and covering letter to [email protected]


The Role is shift work/ over 7 days/incorporating both early and late starts