The latest phase of development work aimed at further improving the customer experience for departing passengers at Liverpool John Lennon Airport (LJLA) has now been completed.
In recent weeks, the Airport has seen a number of new retail brands start operating, new shops, bars and restaurants open up and the refurbishment and upgrade of approximately 2,000 sq m of the upper floor of the Airport’s Departure Lounge. These works create a more comfortable and exciting space for passengers to shop, eat and drink, or simply pause for a moment before their flight.
Based upon feedback regarding the type of shopping and eating facilities that passengers want to see at the Airport, almost £3 million has been invested over the past nine months at LJLA. High Street brands Dixons and Accessorize have subsequently opened new stores offering goods at tax free prices, 20% less than on the High Street, along with a premium Cabin Bar that offers the best views across to the runway, a new Ritazza coffee shop with its extensive range of coffees and the Beer House with its selection of beers, wines and pub food.
Other improvements have also included new and improved stores for existing retailers, completely new washroom facilities, large flight information screens, new seating and new lighting to create a lighter and brighter passenger environment.
Once the summer season has finished for the Airport, work will then commence during the Autumn and Winter on the next phase of improvement works costing a further £2m, which will see an expansion and redesign of the existing World Duty Free shop and improvements to other areas.
Lucy O’Shaughnessy, Liverpool John Lennon Airport’s Commercial Director commented, “Previous investments in a number of passenger facilities at the Airport have seen our customer satisfaction levels reach an all-time high.
We believe these latest improvements have created a real ‘wow factor’ for passengers as we welcome them into the Departure Lounge, building on existing positive passenger feedback and further enhancing the customer experience.”