The final phase of the latest development works aimed at further improving the customer experience for departing passengers at Liverpool John Lennon Airport (LJLA) has now been completed.
2017 was another successful year for Liverpool John Lennon Airport (LJLA) and the cause for a double celebration with the latest figures showing an increase in passenger throughput and Liverpool achieving one of the industry’s best scheduled flight punctuality records.
Last year some 4.95 million passengers used the Airport, with over 125,000 more passengers choosing to use Liverpool - an increase of almost 3%, compared to 2016 and the Airport’s highest annual figures since 2011.
In addition, the Punctuality League - a report published by OAG, the world’s leading air travel intelligence company, shows that Liverpool has the 7th best record in the world for scheduled flight on time performance when compared to airports of a similar size. When compared to airports of all sizes across the world, LJLA was placed 13th overall.
This is great news for the growing numbers of passengers who choose to fly from Liverpool, reassured to know that whilst the Airport becomes busier it has been able to ensure that as many flights as possible continue to operate on time.
Highlights in 2017 included the start of Blue Air’s base at Liverpool and the introduction of new year round services to Rome, Milan and Alicante. Other new services to a range of European cities included Venice with easyJet, and Prague, Bari and Girona with Ryanair, whilst TUI commenced Summer holiday flights to Ibiza from Liverpool too.
Last year the Airport also completed the latest phase of development work aimed at further improving the customer experience for departing passengers with the introduction of a number of new retail brands including Dixons and Accessorize, new shops, bars and restaurants and over £4.5m invested in the refurbishment and upgrade of approximately 2,000 sq m of the upper floor of the Airport’s Departure Lounge.
Other improvements have also included new and improved stores for existing retailers, completely new washroom facilities, large flight information screens, new seating and new lighting to create a lighter and brighter passenger environment.
The latest phase of improvement works are nearing completion with the expansion and redesign of the existing World Duty Free shop with a broader range of products and brands available including MAC and Jo Malone.
Mark Povall, Strategy Director for Liverpool John Lennon Airport commented, “2017 has been another great year for the Airport with even more passengers choosing to take advantage of the convenience of flying from here with Liverpool now seen as the Faster, Easier, Friendlier Airport of choice for passengers from across the region.
To achieve such high levels of on time performance once again whilst giving a growing number of passengers an even better passenger experience is a real credit to everyone who works at the Airport and an achievement that we are all proud of.”
We expect 2018 to be even busier with easyJet basing another aircraft at Liverpool from July onwards. Everyone will be working hard to deliver a great customer experience at the same time as continuing to push for more new routes from both existing and potential new carriers.”
Scandinavia’s largest regional airline Widerøe has today announced that it is to start operating a twice weekly service between Liverpool John Lennon Airport (LJLA) and Bergen in Norway.
Blue Air’s newest flights from Liverpool to Malaga and Majorca take off for the first time next week. These two routes were announced late last year as part of the airline’s 2017 network expansion program which ended the year with 34 new route announcements.
From fragrances in World Duty Free, currency at Travelex, to a bite to eat at the Kissing Gate- you'll be spoilt for choice for shopping at Liverpool John Lennon Airport.
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