Liverpool John Lennon Airport welcomes passengers requiring assistance and we hope we can provide you with the help you need.
If you or someone you are travelling with has Autism or ASD, travelling through an airport can be an overwhelming experience. For more information on what to expect, including a downloadable guide, please click here.
Our Customer Service Charter
Our Customer Service Charter is in place is to ensure that all customer issues and /or complaints are dealt with as promptly, efficiently and effectively as possible.
We are always looking to improve the customer experience at Liverpool John Lennon Airport and so welcome any feedback that you may have.
For more information about reporting or finding Lost Property, click here.
Frequently Asked Questions
If you have any questions about your journey through Liverpool John Lennon Airport, click here to see if we can help.
Flying drones around LJLA
Drones have been rapidly increasing in popularity over recent months. Make sure you stay safe and fly responsibly. Click here for more information on flying drones near LJLA.
Travelling With a Family
At Liverpool John Lennon we understand that travelling with a family can be stressful and so we want to ensure that we can make your journey through the airport as smooth as possible so your holiday starts the moment you enter the car park!
We would like to thank everyone who joined us for the Accessibility Event on the 31st October 2017 at Liverpool Airport.
Visitors joined the airport teams on the passenger journey through the terminal including security, departure areas and boarding an aircraft.