Liverpool John Lennon Airport welcomes passengers requiring assistance and we hope we can provide you with the help you need.
If you or someone you are travelling with has Autism or ASD, travelling through an airport can be an overwhelming experience. For more information on what to expect, including a downloadable guide, please click here.
Our Customer Service Charter
Our Customer Service Charter is in place is to ensure that all customer issues and /or complaints are dealt with as promptly, efficiently and effectively as possible.
Our ASQ results for Q3 2015 are out and once again we are pleased to announce that our customers feel Liverpool John Lennon Airport has improved!
We are always looking to improve the customer experience at Liverpool John Lennon Airport and so welcome any feedback that you may have.
For more information about reporting or finding Lost Property, click here.
Frequently Asked Questions
If you have any questions about your journey through Liverpool John Lennon Airport, click here to see if we can help.
Special Assistance Service Standards
For more information about service standards for those requiring special assistance, and our performance in meeting those standards, please click here.
Flying drones around LJLA
Drones have been rapidly increasing in popularity over recent months. Make sure you stay safe and fly responsibly. Click here for more information on flying drones near LJLA.