Christmas travel advice: With the Christmas getaway just around the corner, we would like to remind passengers of certain items that are subject to restrictions, including Christmas Crackers. Please double check your airline's luggage policy before you fly. Read More

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Assisted Travel

Liverpool John Lennon Airport welcomes passengers requiring assistance and we hope we can provide you with the help you need.

Our Customer Service Charter

Our Customer Service Charter is in place is to ensure that all customer issues and /or complaints are dealt with as promptly, efficiently and effectively as possible.

Feedback

We are always looking to improve the customer experience at Liverpool John Lennon Airport and so welcome any feedback that you may have.

Lost Property

For more information about reporting or finding Lost Property, click here.

Frequently Asked Questions

If you have any questions about your journey through Liverpool John Lennon Airport, click here to see if we can help.

Drones

Flying drones around LJLA

Drones have been rapidly increasing in popularity over recent months. Make sure you stay safe and fly responsibly. Click here for more information on flying drones near LJLA.

Travelling With a Family

At Liverpool John Lennon we understand that travelling with a family can be stressful and so we want to ensure that we can make your journey through the airport as smooth as possible so your holiday starts the moment you enter the car park!

 

Accessibility Event October 2017

Accessibility Forum

We would like to thank everyone who joined us for the Accessibility Event on the 31st October 2017 at Liverpool Airport.

Visitors joined the airport teams on the passenger journey through the terminal including security, departure areas and boarding an aircraft.

Autism Awareness butterfly

Autism Awareness

If you or someone you are travelling with has Autism or ASD, travelling through an airport can be an overwhelming experience. For more information on what to expect, including a downloadable guide, please click here.